Shipping & Returns

Packages will be shipped using UPS Ground or USPS Priority Mail. UPS Next Day Air or UPS Second Day Air delivery within the continental USA is available at checkout for an additional charge. Orders placed on holidays and weekends will be processed the next business day.

Shipping Costs:
Shipping costs are determined by the total amount of your purchase before any discounts are applied. For USA orders, if the total purchase amount is $99.99 or less, the ground shipping charge is $9. Orders over $100 will ship free of charge within the USA.

Delivery Time:
Please allow 1-3 business days for order processing and an additional 1-6 business days from ship date for delivery. You will receive a tracking number via email after your order has been shipped. Packages are sent from our warehouse in New York.

Returns & Exchanges:
Please keep in mind that our fair trade products are not bulk manufactured but crafted by hand. As a result, colors and measurements may vary slightly.

Merchandise exchanges will be handled as a return and reorder.

Please email us at orders@globalgoodspartners.org before mailing products back. 

If you are not satisfied with your purchase, you may return it within 30 days of receipt. Shipping costs for change-of-mind returns are the responsibility of the customer. 

Refunds will be issued in the original form of payment for the cost of the product plus taxes. Shipping charges are not refundable. If you are returning a gift that you received, we will issue store credit for the return.  

Missing or Damaged Items:
While accuracy is a top priority in our warehouse, mistakes are occasionally made. If items are missing or damaged, please contact us within 2 business days of receipt of the package to be issued a credit or to be shipped correct item(s) if possible. Please do not ship damaged products back to us unless requested to do so. A refund will be issued to your account or you will be shipped replacement item(s) if possible.