Shipping & Handling
Most in-stock items ship within 48 hours of ordering; however, some orders may take up to 1-3 business to process. Please note that we do not ship on Saturdays, Sundays or US nationally observed holidays.
Occasionally, items may be out-of-stock or backordered. You will be alerted in both instances, and in the event of a backorder, will be provided an approximate date of shipment.
Shipping costs are determined by the total amount of your purchase before any discounts are applied. If the total purchase amount is $99.99 or less, the ground shipping charge is $8.95. Orders over $100 will ship free of charge.
You will receive a tracking number via email after your order has ben shipped. Packages are sent from our warehouse in New York.
Lost or Stolen Packages
We are not responsible for replacing lost or stolen packages if the shipping carrier can verify the package was delivered to the shipping address specified by the customer.
Returns & Exchanges
We stand by the quality and origin of all the items sold on our site. Each product is handmade and, as a result, colors and measurements may vary slightly.
If you would like to return your merchandise, please reach out to firstname.lastname@example.org before mailing products back. Returns are accepted within 30 days of the date that you received your order for a full refund of the product. Please mail products in their original condition and with all original packaging and tags to:
Global Goods Partners
115 W. 30th Street
New York, NY 10001
Please allow up to three weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. Shipping charges are not refundable. If the item was a gift, we will issue store credit for the return. Unless your order arrived damaged, shipping costs for returns are the responsibility of the customer.
Damaged or defective items should be reported to us within 10 business days of receipt of the package. Do not ship damaged products back to us unless requested to do so. A refund will be issued to your account or you will be shipped replacement item(s) as soon as possible.
While we try to be as accurate as possible, we will occasionally make a mistake in fulfilling orders. If items are missing from your order, please contact us within 10 business days of receipt of the package to be issued a credit or to be shipped correct item(s).
Exchanges and Cancellations
Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction.
To cancel an order, please contact our team (800-463-3802) or email email@example.com. If your order has not shipped, we will make every effort to accommodate your request. Please note that if the order has shipped, we cannot authorize a cancelation. In this case, please follow the steps above under Returns.
Custom and Bulk orders
Custom and bulk orders may not be returned or exchanged unless damaged. If you receive damaged personalized or bulk items, please reach out to firstname.lastname@example.org within five business days of receipt.