PLEASE NOTE: Our warehouse will be closed from Dec. 21st, 2024 - Jan. 1st, 2025.
All standard shipping is UPS Ground or USPS Priority Mail. UPS Next Day Air & Second Day Air delivery within the continental U.S. is available at checkout for an additional charge. Orders must be placed before 11:00 am EST to arrive second or next day. Orders placed on holidays and weekends will be processed the next business day.
Shipping Costs
Shipping costs are determined by the total amount of your purchase before any discounts are applied. For US orders, if the total purchase amount is $99.99 or less, the ground shipping charge is $9. Orders over $100 will ship free of charge to the US.
Delivery Time
Please allow 1-3 business days for order processing and an additional 1-6 business days from ship date for delivery. You will receive a tracking number via email after your order has been shipped. Packages are sent from our warehouse in New York.
Lost or Stolen Packages
GGP is not responsible for replacing lost or stolen packages if the shipping carrier can verify the package was delivered to the shipping address specified by the customer. If you have lost a package, please contact the carrier who will put you in touch with your local dispatch team.
Missing Packages
Once a package has been shipped from our warehouse, GGP is not responsible for the actions of shipping carriers. If you believe your package has been lost by the shipping carrier, please contact them directly with your tracking number. Missing mail claims can often be filed within 10 days.
Returns
We stand by the quality and origin of all items sold on our site. Please keep in mind that our fair trade products are not bulk manufactured but crafted by hand. As a result, colors and measurements may vary slightly.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days. Shipping costs for change-of-mind returns are the responsibility of the customer. Please email us at orders@globalgoodspartners.org before mailing products back. Returns are accepted within 30 days of the date that you received your order for a full refund. Please mail products in their original condition and with all original packaging and tags. Orders received in non-sellable condition are not eligible for refunds.
Please allow up to two weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. Shipping charges are not refundable. If you are returning a gift that you received, we will issue store credit for the return.
Damaged Items
Damaged or defective items should be reported to us within 2 business days of receipt of the package. Do not ship damaged products back to us unless requested to do so. A refund will be issued to your account or you will be shipped replacement item(s) is possible.
Missing Items
While accuracy is a top priority in our warehouse, mistakes are occasionally made. If items are missing from your order, please contact us within 2 business days of receipt of the package to be issued a credit or to be shipped correct item(s) if possible.
Exchanges and Cancellations
Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then place a new order on our website as a new transaction.
To cancel an order, please promptly contact orders@globalgoodspartners.org. If you order has not shipped, we will make every effort to accommodate your request. If your order has shipped, we cannot authorize a cancelation. In this case, please follow the steps above under Returns.
If you have entered the incorrect address or ordered the incorrect product, please promptly contact orders@globalgoodspartners.org. If you order has not shipped, we will make every effort to accommodate your request. If your order has shipped, we cannot authorize a change. In this case, please contact the carrier shipping your order and follow the steps above under Returns.
Custom and Bulk Orders
Custom and bulk orders may not be returned or exchanged unless damaged. If we receive damaged personalized or bulk items, please contact us within five business days of receipt. We cannot honor claims for damaged/defective personalized or bulk merchandise after five business days of customer receipt.
